Took my a I brought my kitty Shadow here after he had severe vomiting and bowel movements. Each time has been an emergency, and stressful for me and the dogs. I am a pharmacist and it just seemed a bit overdone. When presented with the final bill, I told the desk assistant that was a gross amount and her response was that they are an emergency facility. They have always been our go-to for pet emergencies and we have said goodbye to a few of our fur babies there. Don't take your pets here. If I was dealing with someone else's animal and I couldn't give them 100% of everything I had, I would go look for other work..because I wouldn't be able to sleep at night. Never again. He had a long list of health problems and the doctor and staff were extremely careful with him, as he was very sick and old. The staff and Dr. Stewart was wonderful. Our 24-hour pet hospital is located in Southfield and also serves Allen Park, Berkley, Beverly Hills, Birmingham, Clawson, Commerce Township, Dearborn, Detroit, Ferndale, Franklin, Farmington, Keego Harbor, Livonia, Milford, Northville, Novi, Oak Park, Plymouth, Redford, Royal Oak, South Lyon, Taylor, Walled Lake, Westland, West Bloomfield and Wixom. My primary vet called me about five times for the amount of money they needed to follow up. If it was possible to leave a minus number of stars I would. Open 24 Hours. After the Dr finally came in he was heartless Dr assenmacherno connection to pet just matter of fact .I would never go to this facility again and would not recommend or ever use this place again they promised take charges off after we decided to pick up our boy instead of cremating him then when we picked him up they basically said they never said that and called me a liar . Still no response and that was over a year ago. We offer radioiodine I-131 treatment for cats with hyperthyroidism and have the ability to provide hemodialysis to patients with specific types of kidney disease. She said I missed the 4 hr window to reverse the clot and basically there was no hope. They were straight up with how much it would of been. They were supportive. We were able to keep her comfortable in her waning years. For being open 24 hours it took 20 minutes for them to answer there phone. They took my ill dog in immediately. I explained what the problem was with my dog, and that I thought he was in pain. Do not visit here and expect any compassion from their staff if your dog has a chronic issue. I know I was being overly cautious by bringing her to the emergency Vet but wanted to make sure everything was ok. Tammy the vet tech was very nice and very friendly. Learn more about your emergency visit. I have an 11 week puppy and she puked several times in the evening. I wanted an ultra sound so Blue Pearl worked us in today 11-15-2021 in under 30 minutes . Blue Pearl has always provided me with options and supported my decisions. They promised to follow up with specialist internal medicine vet but never called back and my cat remains ill. They treat them like a DOLLAR SIGN--nothing more! Will. More recently, they have been an excellent care team for our cat who was diagnosed with cancer, among other things. Not a good sign. A lot of times for the sake of your animal, it is a good idea to have these tests done for their well being (ultrasound, cat scan, MRI), but it would be nice if Blue Pearl would hire less combative, always in the right, difficult to deal with people, when others that have animals that are sick and suffering, or possibly dying, don't have to deal with their very high maintenance personalities. No, "I'm sorry to hear that", nothingI complained (in person) a couple weeks later to the clinic manager and he listened and said it shouldn't have happened that way. Im honestly surprised theyre even still open- they shouldnt be. After going over some options, they suggested euthanasia, taking her to a clinic to have her bladder drained under sedation to buy time, ultrasound (which could provide answers, but no treatment, or taking her to an emergency clinic. This place is not always pet oriented or customer oriented. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. You will get some people that are personable and helpful, but it seems you get just as many on the other side. When she was evaluated the Vet wanted to do X-rays (Which is understandable) and test her Blood. Employer match to support your financial goals. The vet called later saying she had fluid on her lungs. And now we couldnt see anyone in there. We dont want anyone else to go through this. Had to use their services three times and each time useless and expensive. ** Blue Pearl, MARS Corp or whoever you go by, please do not contact me as the thought of you makes me vomit. The littlest logical disagreement or opposing logical opinion can set them off like I'm there to serve them and take care of them. They were not optimistic! We have more than 30 veterinary specialists (doctors who have additional experience and certifications in their fields) and top-notch veterinary nurses. BluePearl Pet Hospital in Southfield, MI is a 24 hour emergency vet and specialty animal hospital serving the greater Southfield Allen Park, Berkley, Beverly Hills, Birmingham, Clawson, Commerce Township, Dearborn, Detroit, Ferndale, Franklin, Farmington, Keego Harbor, Livonia, Milford, Nort Read more Ask the Community Ask a question NEVER will go to them or any other one of their "clinics/businesses" They are owned by MARS corp, also Banfield and others, They are very expensive. BIG difference. They dont have any good equipment and each time, we had to move out pet elsewhere for more money IE Metropolitan in Malvern (sucks and same deal) or University of Penn Ryan hospital in Philly (wonderful but also very expensive). Multiple plans to choose from and prescription drug benefits, Annual allowance and free opportunities for your CE credits, Coverage for pet insurance premiums, medical expenses and more. I will never use this again and wish I had never gone here to begin with. MOST HORRIFYING EXPERIENCE!!! They took my ill dog in immediately. Even when you call around, i have found they are all the same price. If your vet refers you, demand another place! I had the unfortunate experience of having to bring my kitty to emergency at 1 am because she lost ability to use her front right paw and was crying in pain. We had moved to West, Alissa H. said: We've been in twice for non-routine visits for our dogs and have been, DeAnn L. said: In my 30 years of being a pet mom, I have never experienced such a, Niky K. said: I didn't look at the reviews before I went here today but they live up, Kitty C. said: This place is awesome! Worst experience ever at a veterinarian. Date of experience: December 29, 2022 Useful Share Deanna Craig 3 reviews US Oct 28, 2022 Without their quick and knowledgeable action, she would not have made it. Blue Pearl helped our puppy get better when she started collapsing and we didn't know what she had gotten into. We provide specialty and emergency care for cats and dogs. Yelp users havent asked any questions yet about. Not offering any treatment or other suggestions. Thanks again!! More. The oncologist wanted to do Chemotherapy and Radiation and remove part of the dog's rib cage (telling me the dog would have to be "kenneled" to keep her quiet the rest of her life). I am so impressed with Blue Pearl's ENTIRE staff, and the facility. Our BluePearl pet hospital on Inkster Road in Southfield gathers an uncommonly large array of specialists and 24-hour emergency vets who team up to meet any demand. Find articles, interviews, and more in our career blog. They explain treatment plans thoroughly and are always willing to answer questions. They actually "RECOMMENDED" this as a course of treatment!!!! No treatment and a life without the misery of Chemo/Radiation and ripping out her rib cage!! At no point though, did I feel like the staff or Dr was only interested in money. This is a terribly ran office with unprofessional doctors and staff. Of course no treatment would be started until they got their money. Were committed to making your veterinary visit as smooth as possible. Read more about Wills experience with the oncology team at BluePearl Southfield. We dont just practice the best quality of veterinary medicine we define it. They treat them like a DOLLAR SIGN--nothing more! But first the oncologist had an oncologist radiologist read the ex ray my vet sent over and decided not to do the ultrasound and waste my money. HIS EYE LOOKS 100 TIMES WORSE THEN BEFORE THE SURGERY! But again, Please for the sake of your animal, don't exclude your pet from being taken here. Information provided by various external sources. Please avoid. I can only think that their hard earned degrees and years of developing finer medical skills are wasted and greatly compromised by having to work in such a place. He hit his face and they returned him laughing about how More, I took my boy Wesley to blue pearl for emergency. I would not suggest anyone not go there because of the equipment they have, and they do have some good doctors. I want to thank them for being there that night. But since it was the only place open I took my chances mentally prepared to be skinned alive.I must say I was very impressed by the compassion shown by the Veterinarian and her assistant. They treated us with such compassion. Thanks for saving our baby!! Dr. Barry-Heffernan and her team are truly something special. It breaks down if you got the money or not to take care of it. I had a German Shepherd, "Samson" who was being treated for Allergies (spent over $4,000 on the allergy test alone and additional on the shots every 21 days). Either way we would like to have her stay overnight ($1458) and possible emergency surgery ($4560). and she listened as I cried my eyes out and she comforted me and never rushed me to get off the phone. No answers. Was there 2 hrs & CCL diagnosed. Dont do it. 29080 Inkster Rd Southfield, MI 48034 481.66 mi. Horrible experience. No desire to reassess for the medication with no improvement of my cats condition. Each team member's kindness, and understanding, made a very difficult situation for myself, and my beloved 16 year old cat, easier. I just dont want anyone else to have to feel like this. Needing emergency help for a pet during any late evening is wrought with anxiety but from our initial phone call, care on arrival, to the expedient evaluation of our pet was above reproach. She lived 3 more healthy years!! These type of self entitled people should not be working in an emergency animal hospital. Thankfully I found a wonderful vet practice that would - and that wrote me prescriptions so when - if - I refill the meds I won't waste my money paying 5x the cost. My normal veterinary dentist left the practice and Blue Pearl was recommended. There is a problem from the CEO down. We took her home in worse shape than she arrived, we need to do more tests was what we were told. So I got the second opinion I wanted and the cost was zero ! Yes, owning a dog can be expensive if you have an injury or illness. Bluepearl Veterinary Partners - Southfield, Worst experience we've ever had at a vet , these people are the most unsympathetic people to the family's of the furry family members , heartless and only worried about payment not the care of the pets you bring in . Very pleasant and caring as should be the case. Needing emergency help f Its difficult to write a review when the end result was the euthanizing of our cat, however, ALL of the BluePearl staff were courteous and wonderful given our circumstances. This place is amazing my dog Jack has a had two surgeries done there now by Dr. Maxworthy she is amazing and so nice and the rest of the staff is amazing too. The doctor on call called me while I waited in car ( thanks to covid protocol) and said he doesnt see a blood clot but will have cardiology take a look in the morning. Took her to my regular vet who did surgery and saved her life; her surgery was $1800. Read the reviews on this place and other emergency vet facilities. Some of these people I really don't think have a heart. They have better diagnostic tools and testing. The day before the procedure an admin called to cancel saying you should ask your local vet if they have time BEWARE- Blue Pearl has a new corporate owner and is NOT the same vet it once was with a positive legacy reputation! He is home resting now. If there was a zero star this ER would get it. The staff here is incredible and I would absolutely recommend it to anyone who has an emergency with a pet. The equipment they have could definitely be useful in saving your pets life or stopping their suffering, because of the information these machines can give. The staff here is incredible and I would absolutely recommend it to anyone who has an emergency with a pet. Of course I had to report this all in a VOICEMAIL because you cant talk to a live person. Each time, we were provided with options and excellent service. Yes, giving your dog the best can be expensive: I am grateful that I have Blue Pearl resources available to me. . We've also been through ER a couple times, the visits were okay but each time it has always been at least a 2 hour visit. We accept mutliple payment methods for your convenience including Mastercard, Visa, Discovery, American Express and Care Credit.HistoryEstablished in 1990.Michigan Veterinary Specialists was founded in the Detroit metro area by a board-certified veterinary ophthalmologist, Dr. Dan Lorimer, and his wife, Dr. Laura DeLellis, a board-certified veterinary cardiologist. Michigan Veterinary Specialists is a BluePearl Veterinary Partners hospital. I called back. All of this on a standard Tuesday morning schedule. Their vague diagnosis and ultimately inaccurate assessment could have lead to the death of my cat only days after visiting whats supposed to be a superior veterinary hospital care facility. Took my a OVER-CHARGE and they look at the WORST CASE SCENARIO to MAKE MORE MONEY! It was a mistake. There was never a card or an "I'm sorry for your loss" on behalf of that clinic or it's sorry excuse for a clinic manager. I went to Blue Pearl at 1 am in the middle of the night on the 23rd of January. Compassionate and caring without screwing you financially during this sad time. BluePearl Pet Hospital 81 reviews Claimed Veterinarians, Emergency Pet Hospital Edit Open 9:00 AM - 9:00 PM See hours See all 25 photos Write a review Add photo Save Review Highlights " Shout out to Dr Snell the doggy surgeon who also helped drain the infected fluid on the same day as diagnosis. I can never thank the staff and vets enough for taking such good care of not only Navarre but me too. Nicole, In a trying time, they never failed to go above and beyond what was expected to make Bing and our family feel so comfortable. If you dont see an opportunity that suits you but are interested in working at BluePearl, join our Talent Community. He was in so much pain & blue pearl took care of him immediately! We appreciated all the care and comfort during a troubling time. They wanted $5000.00 just to watch my gal overnight, and another &5000.00 for surgery. BIG difference. I will never forget the mournful look she gave me as they led her away. This place is terrible. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. Blue Pearl is a criminal organization who only cares about money. I was so nervous. Some of these people I really don't think have a heart. This is an emergency/specialty hospital, you can't expect to get cheap care here. Some of these people I really don't think have a heart. We are about to have acl knee surgery. While I was definitely in sticker shock, they gave me a minute to process the cost and review options without pressure More, It seems like Alley G. And I had the same experience. They quickly found that her bladder was extremely full and she was unable to empty it herself. Copyright Veterinarians Of America 2020. Given an estimate between $3,314 and $4,040. They decided this without ever seeing the dog. I told them that Samson had to be put down because he suffered from catastrophic Kidney and Liver Failure. I asked to have certain tests done a few days later so not a weekend charge at 2x the already high cost. Do not go here! Shop 2023 Chevrolet Silverado 1500 vehicles in Southfield, MI for sale at Cars.com. KEEP YOUR PETS AWAY! He let me know that the critical care doctor would take over and call me in a few hours. We were there for 3 hours for them to tell me that she had pancreatitis. Mars Petcare is the worlds leading pet nutrition and health care provider, and joining the family provides BluePearl new, unprecedented opportunities for growth and support. Visits to our specialists are usually by referral from your primary care vet and by appointment. She called me with news that was devastating. check back often for more services! This time they deemed my dog wasnt an emergency. A big thank you to everyone there. all rights reserved. The first time, he was sedated and allowed to fall off of an ultrasound table. We just used them and all I can say is go there instead!!! They didn't want to give me a script after I already spent thousands on a pet that has very poor prognosis. I also had a previous dog that I took to them (their oncology department). Lastly file a complaint with the BBB. Beat local competitors. But be prepared if you got the money to pay to do surgery then put it out there. Get Directions; Services. Got multiple diagnoses from doctors there and once I picked up my dog who did get better. They wanted to treat her pain and fluids. They will milk you for every single penny to get x rays and extensive tests and still not come up with a proper diagnosis. BluePearl Pet Hospital Southfield, MI Emergency Vet 24-7 Emergency and Specialty 248.354.6640 29080 Inkster Rd. We have been a regular client for almost 3 years now as our dog has had 2 successful eye surgeries and is seen regularly by Dr. Aquino & Dr. Romine. We are about to have acl knee surgery. No appointment is necessary for our emergency vet. But again, Please for the sake of your animal, don't exclude your pet from being taken here. Find out how we combat fake reviews. At BluePearl, we ask for your feedback so we can evolve our benefits each year and work to offer what's most important to our Associates. I received calls every day she was there, and they let us call to check on her at any time or come up to see her. 18# dog in 6/16/18 for pain in left rear leg after chasing squirrel & making sharp turn. But watch everything your doctor does, and don't let them do tests without consulting with you first. As we we continued to watch the waiting room empty out. " in 10 reviews It is really sad because they are the only game in town that has ultrasound and MRI, and CAT scans in an emergency basis as well as in general. Our expenses were NOT out of line with the level of care. :). http://bluepearlvet.com/locations/michigan/michigan-hospitals/. BluePearl Veterinary Partners-Southfield 29080 Inkster Rd Southfield MI 48034 (248) 354-6640 Claim this business (248) 354-6640 Website More Order Online Directions Advertisement Hours Mon: 12am - 12am Tue: 12am - 12am Wed: 12am - 12am Thu: 12am - 12am Fri: 12am - 12am Sat: 12am - 12am Sun: 12am - 12am Website Take me there Payment American Express Your Privacy Choices Lastly I'll state, What a sad excuse for a pet care facility. We we arrived we were told they were at capacity. She made everything a lot easier. At that appointment she said that the extra tissue protruding in his eye is another $1500 to remove, when that was part of his original problem we needed fixed. Business Hours. I have a 9 month old puppy who went into surgery for scrolled catilage and extra tissue in the eye. Verification can help ensure real people write reviews about real companies. Total lack of compassion and total corporate medicine. We provide 24/7 emergency care and have well-established specialty services including cardiology, critical care, dermatology and . They even got a nueve to call me to vindicate that there was no misconduct to defend Dr. De Witte. Christine Parizeau- Birmingham, Michigan. He said he'd look into it. At this point, its not about the money. I greatly appreciated her honestly and gentle demeanor. As with everyone else, I was given a range of the possible cost of the bill. BluePearl Pet Hospital Veterinary Emergency Service. Learn more about veterinary specialists. Its not worth the life of your pet. My son was charged almost $1000 for them to wrap Coban and a plastic piece around his dogs leg that wasnt even properly done didnt keep the dogs knee immobile. All they care about is the almighty dollar and if you can PAY. $5,000 for a 2 night stay, bla Blue Pearl saved my pug, Jack's life!! Phone: (248) 354-6640. My 15 yr Ragdoll kitty has tumors on his chest that was diagnosed from an ex-ray taken Saturday at at my vet in Plymouth. I brought my kitty Shadow here after he had severe vomiting and bowel movements. She listened and soothed my heart by telling me that I don't have to lose my kitty, but what to look for in his actions to let me know when he is ready. Were home to leaders and innovators who are shaping the future of the veterinary industry, with the goal of enhancing the quality of life for pets today, and tomorrow, through exceptional medical care. They are transparent and caring. 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