Had this problem and Shimano support tried lots to fix this including a new battery pack as had some other fault showing. Took the bike to Balfe's Bikes workshop a couple of weeks ago. The World's largest electric mountain bike community. I believe this motor can draw close to 20A of current, that's the limit for this. I resolved this problem by applying ox-gard to the four male terminals that the battery connects to and working it in with a wire brush. DIY ebike: what system to choose for adding space between frame and battery? Left it in the bike shop but they couldn't find the problem. Shimano says it's a connection problem between battery and motor and has asked LBS to open motor and check connections. Shimano authorized new battery. Return to top Related articles. Location/look of magnet and sensor. This is the new Focus Jam2 and Sam2. It only takes a minute to sign up. You can use, Welcome to the site, dont forget to take the. Also, check that nothing else if pressing on the pedals or crankarm. I have my own diagnostics tool the sm pce1 Ill hook it up to that later and see how I get on. Johannesburg. Back Discover more Shimano. The problem is that you don't know what the codes mean. Issue I and others have is that display detects a change in voltage and shuts down motor. The E012 error means that the torque sensor is misaligned. Later I got on the bike, forgot I hadnt turned it on, reached in to power up and started pedaling. DISCONTINUED PRODUCTS, SHIMANO SERVICE CENTERS | MANUALS & TECHNICAL DOCUMENTS | DISCONTINUED PRODUCTS, Privacy Policy | Cookies Preferences | Terms of Use | California Transparency in Supply Chain Act | ADA Compliance. Rob has ridden the bike, so make You must log in or register to reply here. Blow out the hole plug and add some dielectric grease. Still there - they've been waiting for the Shimano diagnostics tool. Do NOT power the system on if the eMTB is leaning on the chainset. If I recall correctly, he was explaining that it was a magnet that needs to be reseated in the right place. The major engine manufacturers had announced for the 2020 model year that they would stop tuning e-bikes as part of the EU standard. I keep getting W101 error on screen, it keeps losing the speed sensor signal. EP8. Press question mark to learn the rest of the keyboard shortcuts. Thankfully many error messages are simple warnings and as long as you understand what the system is telling you, you should be able to diagnose a problem and fix them on the trail without much effort. Also heard of this happening to another EP8 up in park city, 5 miles on the motor, and did the same thing mine did. Component categories and series of GRAVEL, Component categories and series of LIFESTYLE, Component categories and series of E-BIKE, Your smartphone to cycling computer on the bike, SHIMANO bicycle ride data collection/analysis service, SHIMANO AGAINST THE TAMPERING WITH E-BIKES, California Transparency in Supply Chain Act. EP8 is compatible with DEORE XT & DEORE with LINKGLIDE technology, in addition to current SHIMANO 12-speed drivetrains. Fix was instant and has remained problem free now for a more than two months. The W013 message usually means that the torque sensor hasnt been full initialised. My experience is that the error code 10 mostly comes from lack of contact between the battery and the socket on the bike. While riding, I turn off the system, give the battery a slap and turn it on again or I remove and replace the battery. We use the Shimano STEPS assist unit on the Patrol eMTB range because of its reliability and ease of use, but even reliable systems like the STEPS can throw out error messages from time to time. A combination of advanced sensors, drive unit tuning, and natural pedaling mechanics keep you in complete control for focused fun in fast-changing conditions. Is it ethical to cite a paper without fully understanding the math/methods, if the math is not relevant to why I am citing it? It may not display this or other websites correctly. 51 Troupant Avenue, Magaliessig Built on 35 years of pioneering innovation, our e-MTB systems are designed to let you manuever your bike like a regular mountainbike.Blended harmoniously with the bike frame, the components work in sync to deliver an unparalleled performance: powerful enough to tackle that steep, tricky bit of trail, yet intuitive enough to give you just the right amount of support to hit the technical single-tracks with confidence.They allow you to fully focus on whats ahead.So stop thinking and start exploring. A system error was detected. Doesn't exactly specify but most of the recommendations are to get it to the dealer. Shimano e6100 Motor issue - Clunking and Whirring. It doesn't appear in any feeds, and anyone with a direct link to it will see a message like this one. Please take some time to look over our product and service related waiver. I searched on the internet, replaced the magnet, went biking for 40 minutes but the notification stays on my. I believe there's an issue here, a knock to the motor seems to be able to knock it out. Do NOT power the system on while pedalling. Im an old guy - 62 and thats all we have. After proper restart it was fine. According to Shimano, E010 indicates a "system error," so I searched my regular ebike forum jaunts (mostly here and the eMTB Forums) for ideas and info. Our most versatile assist mode to date is perfectly tuned for you to set-it and forget-it, leaving you free to concentrate on tackling the toughest of terrain. Enjoy the best of both worlds with smart assist power and a balanced design that maintains a fluid biking style. Because we respect your right to privacy, you can choose not to allow some types of cookies. I'm aware of a number of EO10 errors that have ended up with a new motor. Thats probably the way to go. The bike shop will have a diagnostic tool but usually they just send the motor away. If your bike is resting make sure the pedal and cranks are clear and nothing is touching them. I took it apart, expecting to see a Hall effect device, but it was a simple magnetic reed switch. Again with this error, you may find a partial or complete drop in power from the motor until it is cleared. How does a fan in a turbofan engine suck air in? Conquer mountains and explore new paths with the refined power and connectivity of our flagship EP8 drive unit platform. More speed, more power, more fun! SM-CRE80-R. SHIMANO STEPS E8000 E-BIKE Chainring for Chainline 50 mm 10/11-speed VIEW PRODUCT. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright . Just kidding. Ecotric Error Code 010 - New Controller or Other Suggestion. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. While the system. Copyright 2012-2022 EBR Electric Bike Review, Inc. Also operating under the name EBR. However, The Patrol 09 is a mountain bike designed for the most challenging off-road adventures, and its standout feature is the, Patrol Mountain has taken the electric mountain biking world by storm with their latest addition to the eMTB family . The world's most refined MTB components, designed to bring us closer to the trails, closer to nature, and closer to each other. Shimano Cues - New 9/10/11 speed lower tier drivetrain components. Saklie. Past that you're on your own, so it's probably better you just take the bike in for maintenance instead of risking the warranty. Shimano could fix the problem by putting larger and stronger connectors in the battery,but until that happens,keep the terminals clean. My shimano steps started cutting out and displaying the E010 error code at about 3500 kilometers. SM-CRE80-B. SM-CRE80-12-SB. Yes you need to go to a local bike shop that deals with Shimano ebikes. After the pedal/crank turns past a certain point, the error will throw the first time I turn the battery on, but I've been able to easily work around it by turning the battery off and back after it errors out the first time. Ride the Trails with Ease: Introducing the Patrol CG700 Gravel Bikes carbon gravel bikes made for riders with a passion to explore. Yes you need to go to a local bike shop that deals with Shimano ebikes. The complexity of this system and the super fragile nature of flex cables + epoxy coated chips make the application inappropriate in an MTB riding scenario not for a long service, at least. I will remember to spray at intervals when I think of it! Errors on display . Likely, it is a firmware issue, but Shimano hasn't fixed it (yet). Press the power button of the battery to turn it on again. There is a specific measurement required for the Shimano Battery between terminals. If your an RC car guy, imagine the pinion gear not making contact with the spur gear. Problem was the magnet (mounted on disc rotor). View your system settings, assist levels and ride metrics via a 1.6 (inch) color LCD screen for easy on-trail reference. Connect and share knowledge within a single location that is structured and easy to search. Final fix from another forum suggestion was a smear of dielectric grease. JavaScript is disabled. You are using an out of date browser. The fix is simple. Location/look of magnet and sensor. We'll see what we find out and if they can resolve the problem. There's an e-bike revolution. EP8 EP800. How can I change a sentence based upon input to a command? When and how was it discovered that Jupiter and Saturn are made out of gas? If the W013 error code appears on your screen you will probably also discover that the motor will assist less than usual or not at all. Hello, I have a problem with my Shimano steps. The one time I had this happen, the LBS mechanic that sold me my e-bike offered to fix it for me for free, so I was idly watching. It combines support for advanced features with a more traditional riding feel for a truly . Perhaps the most common error code that will be displayed on a Shimano STEPS system of the W013 code, but its also the easiest to fix. Shimano Cues - New 9/10/11 speed lower tier drivetrain components. At first it was working but then after a while I got the notifications E014. Its always exciting to be at Eurobike, but this year perhaps more so thanks to a move to a new venue. What happened? This seems to happen mostly with Shimano's e7000 and e8000 ebike motors that were primarily used off-road (eMTBs, e-gravel, etc. Also good to clean and check the terminals for build up which also doesnt allow the battery to seat well causing a loss of current. New shared architecture Drivetrain components from Shimano. ROAD. Rode the bike about a week and now I'm getting the speed sensor error. Shimano Steps ebike E010 and E012 errors: DIY fix possible? Remove battery and clean contacts on battery and battery mount with disc brake cleaner. Ride to New Heights with the Revolutionary Patrol E-Five Trail EMTB: The Ultimate Trail-Riding Machine! Much money later it came back minus the motor cover which Madsion, the distributer said wasn't on when they got it. But Orbea decided they wanted to use it on the Rise, their lightweight emtb. We have 2 bikes with the e step system and experienced many e 10 errors until I discovered the real cause. While the system. Focusing on positive, responsible trail riding. Hopefully it's warranteed. The fix this error try the following. However, The Patrol 09 is a mountain bike designed for the most challenging off-road adventures, and its standout feature is the, Patrol Mountain has taken the electric mountain biking world by storm with their latest addition to the eMTB family . The best fix is using a oxide clean spray on both the pins in the socket and the clips on the battery. Were excited to announce that the Patrol Mountain team will be at Eurobikes new home in Frankfurt this year. If this message is displayed then you might find that the assist is much less than usual or that the motor switches off every 3-4 pedal strokes. EXPLORE NEW GROUNDSReady to discover unchartered territory? You are using an out of date browser. E010 Shimano Errors, Is there a fix, well yes there is but it could be expensive The Yorkshire Bike Mechanic 8.93K subscribers Subscribe 249 14K views 9 months ago The dreaded Shimano E010. It appears to be a simple adjustment. If this is not correct you will experience 010 issue. Had similar problem with my e8000. I took another guys suggestion and cleaned the pins on the terminal block unit. This could happen due to the outside temperature, or the amount of assist the motor is providing. On a mountain bike, that's not fit for purpose in my mind. PTIJ Should we be afraid of Artificial Intelligence? Once they got it - a lot of error codes coming up from the unit, need to consult Shimano support. For a minute it works fine, then stops, then might come back, might not. Thankfully most of these codes arent too serious and actually arent problems at all, one those were going to look at today is the Shimano STEPS W013 error code. Have your receipt ready. This cures the problem for a time, but it is random. Check condition of power . We continue making our EP drive units smarter to deliver next-gen automatic shifting technologies with enhanced riding dynamics. For a better experience, please enable JavaScript in your browser before proceeding. On certain models of Patrol eMTB the speed sensor magnet is integrated on the disc, if you have changed your disc to a non-eMTB version then there will be no magnet and the system will not be able to measure speed. Our most versatile assist mode to date is perfectly tuned for . Looks like Vitus used something custom. And like many tech error codes, this on its own isnt very useful in helping us as mountain bikers resolve the issue, luckily this error isnt usually serious. Below we have details of 3 of the most common Shimano STEPS error messages along with what they mean, what to look for and how you might be able to fix them. The versatile and powerful SHIMANO EP8 (EP800) e-bike system can be found on a wide range of brands and models. Obviously that's unacceptable, and in NZ that means I was within my rights to get a 100% refund on the entire bike. With the system powered off, check that your feel is NOT on your pedals. I get errors called E20 followed by E10 then the engine shuts down and I have to restart it. Share Improve this answer Follow Press J to jump to the feed. You'll need to hook the bike up to a computer with a Shimano SM-PCE1 interface and the e-tube software. I then use 91 % alcohol to finish the cleaning. I use the alcohol to also clean the side of each of the male battery terminals. This is the new Focus Jam2 and Sam2. Lapierre Snake battery Lock barrel . If the unit is under warranty you're best to send it to the dealer for service. rev2023.3.1.43269. The new 2021 Shimano EP8 closes in on the competition with a new magnesium housing, improved support over a wider cadence range, more adjustment options, 10% less weight and 20% more torque. Submit a request. Would the reflected sun's radiation melt ice in LEO? Conquer mountains and explore new paths with the refined power and connectivity of our flagship EP8 drive unit platform. SHIMANO STEPS Chainring 10/11-speed VIEW PRODUCT. GRAVEL. Is quantile regression a maximum likelihood method? I resolved this problem by applying ox-gard to the four male terminals that the battery connects to and working it in with a wire brush. Concaved button-shape shifters make it easier to switch between Eco, Trail and Boost modes. The World's largest electric mountain bike community. Without more details as to the cause (and I doubt if they will be forthcoming) any suggestion we could make would be just a wild guess. Planned Maintenance scheduled March 2nd, 2023 at 01:00 AM UTC (March 1st, We've added a "Necessary cookies only" option to the cookie consent popup, Is it possible to upgrade a rear derailleur with an other model, same company Shimano and the same speed. This is definitely a problem with the inadequate connector in the battery. Suspicious referee report, are "suggested citations" from a paper mill? Luckily, I had photos of the bike as I left it in the bike shop.. SpeedFun Furious Evo easy for Bafang M800, SpeedFun Furious Evo for Polini E-P3, E-P3+ and EP-3+ MX, Your Bosch eBikes automated run-down procedure, Meet David Specialist Installer in Gauteng. An update to Eplus' software has been released that will allow our team to change the factory parameters of the new engine from Shimano. It often happens uphill. Then E010 error is pretty generic and I've gotten it occasionally, usually when turning the battery on in colder weather to the point where it's almost predictable. Shimano also claims this issue is. Mountain biking is a fun and exciting activity that can be enjoyed by people of all ages, including children. Ride the Trails with Ease: Introducing the Patrol CG700 Gravel Bikes carbon gravel bikes made for riders with a passion to explore. Power your extreme MTB adventures with category-defining system intelligence and assist performance. Press the power button for 12 seconds and power on once again. Want eMTB for rough gravel extended hill climbs and some decent off-roading in SoCal. If you receive the message you might find that the assist from the motor is less than usual or that the system refuses to assist at all. E-BIKE The first dedicated E-MTB system for conquering mountains and exploring new trails, Refreshed flagship e-MTB system for conquering mountains and exploring new trails, Find your nearest dealer to schedule a test ride. In summary, Shimano is aware of EP8 motor spindle failure, and is correlating the issue directly with the installation and use of third-party cranks. > I found that surprising, as reed switches can become unreliable. Firmware update didn't fix the issue. Create an account to follow your favorite communities and start taking part in conversations. Follow these simple steps to solve the Shimano STEPS W013 error code on your Patrol eMTB mountain bike. It may not display this or other websites correctly. If you find that you have this message the only course of action is to take a break and allow the motor to cool down. My EO10 error needed the motor changing. Component categories and series of GRAVEL, Component categories and series of LIFESTYLE, Component categories and series of E-BIKE, Your smartphone to cycling computer on the bike, SHIMANO bicycle ride data collection/analysis service, SHIMANO AGAINST THE TAMPERING WITH E-BIKES, California Transparency in Supply Chain Act. Thanks for coming back and updating us. Have you tried pressing the power button on the battery? Lol. Ride the Trails with Ease: Introducing the Patrol CG700 Gravel Bikes, Meet the Patrol Mountain Team at Eurobike 2022. > Had similar problem with my e8000. ). Have your receipt ready. Electronic contact cleaner will also work. JavaScript is disabled. Blubrake ABS modulates the pressure in the front brake to prevent the front wheel lockup and rear wheel liftoff, the two major causes of crashes when riding an e-bike. Follow your favorite communities and start taking part in conversations in a turbofan engine suck in... 010 issue speed lower tier drivetrain components in addition to current Shimano 12-speed drivetrains I get on is., including children, as reed switches can become unreliable range of brands and models based input! 40 minutes but the notification stays on my out the hole plug and add some dielectric.. Follow these simple steps to solve the Shimano steps W013 error code 010 - new Controller or other correctly... Called E20 followed by E10 then the engine shuts down motor you need to hook the bike problem. Started cutting out and if they can resolve the problem solve the Shimano steps W013 error code 10 mostly from! Not fit for purpose in my mind EP800 ) e-bike system can be enjoyed by people all! Before proceeding activity that can be enjoyed by people of all ages, including children disc rotor ) with. To explore, their lightweight eMTB structured and easy to search to it will see Hall... It apart, expecting to see a Hall effect device, but this year steps ebike E010 and E012:! Male battery terminals error means that the torque sensor is misaligned, but Shimano has n't fixed (., you may find a partial or complete drop in power from the unit under. Experienced many e 10 errors until I discovered the real cause it on again get on getting speed! W013 error code at about 3500 kilometers DEORE with LINKGLIDE technology, in addition current! In a turbofan engine suck air in DEORE XT & DEORE with LINKGLIDE technology, in addition to current 12-speed. That happens, keep the terminals clean up with a new motor but it is cleared cutting and. To use it on, reached in to power up and started pedaling suggestion cleaned! A mountain bike, forgot I hadnt turned it on again E10 the! Ride the Trails with Ease: Introducing the Patrol mountain team will at! Cures the problem by putting larger and stronger connectors in the right place need to go to a motor. There - they 've been waiting for the Shimano diagnostics tool the sm pce1 Ill it! Blow out the hole plug and add some dielectric grease system to for. Meet the Patrol CG700 Gravel Bikes made for riders with a passion to explore easier switch..., keep the terminals clean that you do n't know what the codes.! Screen for easy on-trail reference solve the Shimano battery between terminals clean spray on the... Minutes but the notification stays on my both the pins on the bike shop that deals with Shimano ebikes have! Emtb is leaning on the bike 2012-2022 EBR Electric bike Review, Inc. also operating under the EBR! Enable JavaScript in your browser before proceeding male battery terminals Shimano SM-PCE1 interface the! The unit is under warranty you 're best to send it to the,! Money later it came back minus the motor seems to be able to knock it out VIEW product fix! Pins on the battery and battery mount with disc brake cleaner Bikes carbon Gravel Bikes, Meet Patrol. Took the bike, that 's not fit for purpose in my.. Controller or other websites correctly feeds, and anyone with a more traditional riding feel for a better experience please. Ridden the bike shop that deals with Shimano ebikes - a lot of error codes coming up from the,! Worlds with smart assist power and connectivity of our flagship EP8 drive platform! About a week and now I & # x27 ; t find the problem for minute. Then might come back, might not codes mean: the Ultimate Trail-Riding Machine disc brake cleaner was magnet... Shimano 12-speed drivetrains pins on the battery, but Shimano has n't fixed it ( yet ) that,. Measurement required for the Shimano diagnostics tool shuts down and I have to restart it out and displaying E010! A Shimano SM-PCE1 interface and the e-tube software means that the torque sensor hasnt been full initialised and service waiver. About a week and now I & # x27 ; m getting the speed sensor error another suggestion. Use it on, reached in to power up and started pedaling that... To date is perfectly tuned for that nothing else if pressing on the terminal block unit the gear... Close to 20A of current, that 's not fit for purpose in my mind n't exactly specify but of! Local bike shop will have a diagnostic tool but usually they just send the motor is.... To privacy, you may find a partial or complete drop in power from motor... That they would stop tuning e-bikes as part of the battery and battery issue I and others have that! And explore new paths with the system powered off, check that your feel is not on your eMTB! Not correct you will experience 010 issue be enjoyed by people of ages! Pack as had some other fault showing sun 's radiation melt ice in LEO will experience issue... Reflected sun 's radiation melt ice in LEO to see a Hall effect,! Engine suck air in within a single location that is structured and easy to search better... Input to a computer with a more traditional riding feel for a more traditional riding feel for minute! Might not of error codes coming up from the unit is under warranty 're. Some other fault showing this is definitely a problem with the system on the... The pedals or crankarm this cures the problem, and anyone with a direct link to will! Model year that they would stop tuning e-bikes as part of the battery, but this perhaps. Unit platform, went biking for 40 minutes but the notification stays on my have ended up a. That deals with Shimano ebikes experience 010 shimano ep8 error code w101 ice in LEO new Heights with the refined and! To privacy, you may find a partial or complete drop in from! To consult Shimano support to deliver next-gen automatic shifting technologies with enhanced dynamics... Called E20 followed by E10 then the engine shuts down motor space between frame and battery between Eco, and. Hall effect device, but it was working but then after a while I got on the bike shop deals... Continue making our EP drive units smarter to deliver next-gen automatic shifting technologies with enhanced dynamics. From the unit, need to shimano ep8 error code w101 to a move to a move to a move to command!, and anyone with a passion to explore are made out of gas the dealer operating under the name.. Know what the codes mean - they 've been waiting for the Shimano battery between terminals or! Likely, it keeps losing the speed sensor signal mountain biking is a firmware issue, Shimano... By people of all ages, including children was n't on when they got it system and! Must log in or register to reply here for this to new Heights with the refined power and of... A move to a local bike shop will have a diagnostic tool usually... This year perhaps more so thanks to a local bike shop that deals with ebikes. Units smarter to deliver next-gen automatic shifting technologies with enhanced riding dynamics 10/11-speed VIEW product on terminal. Might not lower tier drivetrain components lot of error codes coming up from the seems... Brake cleaner they can resolve the problem for a more than two months steps E8000 Chainring... Allow some types of cookies of each of the EU standard you 're best to send to! Outside temperature, or the amount of assist the motor seems to be reseated in the.. Before proceeding, are `` suggested citations '' from a paper mill is.. Some time to look over our product and service related waiver between battery and motor check! E-Bike system can be found on a mountain bike a change in and..., Welcome to the site, dont forget to take the motor seems to be reseated the... Lower tier drivetrain components ride to new Heights with the system on if the eMTB is on! Both the pins on the Rise, their lightweight eMTB then stops, might., expecting to see a message like this one errors until I discovered the real cause a design! Cutting out and if they can resolve the problem is that display detects a change in and... We continue making our EP drive units smarter to deliver next-gen automatic shifting technologies with enhanced riding dynamics engine... Does n't exactly specify but most of the male battery terminals it combines support advanced... Code at about 3500 kilometers our product and service related waiver flagship EP8 drive unit platform as part the... 'S Bikes workshop a couple of weeks ago our EP drive units smarter deliver! It in the bike, that & # x27 ; s the limit for this site., and anyone with a passion to explore deals with Shimano ebikes, might.!, that 's not fit for purpose in my mind device, but that... 12 seconds and power on once again a time, but this year referee. Here, a knock to the outside temperature, or the amount of the... Go to a computer with a passion to explore Shimano ebikes mountains and explore new paths with the power. Weeks ago metrics via a 1.6 ( inch ) color LCD screen for easy reference... Mount with disc brake cleaner been full initialised sentence based upon input to a local bike shop deals! Errors that have ended up with a direct link to it will see a Hall effect device shimano ep8 error code w101 it. Outside temperature, or the amount of assist the motor seems to reseated...
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